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Policy Information


Infants and toddlers, ages two and under, are allowed to enter the facility free of charge, but the infant must sit on the lap of an adult during the game. This policy applies to events held on the Illinois State University campus only and excludes any postseason events.

Address Changes

Please notify the ISU Athletics Ticket Office of any changes in the information we have on file in your customer account. Changes of address must be done in writing and may be faxed to the ISU Athletics Ticket Office at (309) 438-2220, or mailed to ISU Athletics Ticket Office, 207 Redbird Arena, Campus Box 2660, Normal, IL 61790. Please use the Change of Address Form to make changes or corrections. Please remember that any changes of address will not be accepted via telephone in order to protect the privacy of patrons.

Faculty/Staff Discounts

Illinois State Faculty and Staff may purchase season tickets at a discounted rate this includes a ticket for their spouse and children eighteen and under.

Mailing Of Tickets

All tickets will be mailed approximately two weeks before the event. If tickets have not been received by the week of the event, please contact the Athletics Ticket Office to have replacement tickets issued. Replacement tickets will be held at will call and available for pick up on the date of the event. Tickets ordered seven days or less prior to an event will not be mailed and must be picked up at will call.

Transfer Tickets Online

Transferring unused tickets to family and friends is now easier than ever. Eliminate the need to meet face-to-face or stand in will call lines before the game to drop o or pick up extra tickets. Simply access your account online and transfer your ticket to a friend. The recipient will get an email notifying them of the transfer. Tickets will be received immediately and are available to be printed on-demand.


When possible, based upon availability, ticket exchanges will be made. Refunds will be given at the discretion of the Athletics Ticket Office for customers with special or unforeseen circumstances.

Payment For Tickets

Tickets will not be released or held without payment. Payments may be made by cash, personal check, money order, Visa, MasterCard, Discover, or American Express only. Checks must be made payable to Illinois State Athletics.

Ticket Replacement

Lost, forgotten, stolen, laundered, or mutilated tickets purchased through the Illinois State Athletics Ticket Office may be replaced by the person who originally purchased the tickets for no additional charge. Replacement tickets have precedence over the original tickets.